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✦ Mobile App
Gear Up: Designing a Smarter Breakdown & Service Experience
A mobile app case study on helping riders access servicing and roadside help with more clarity, trust, and real-time reassurance.
UX ResearchWireframingUI Design
+22%
Service requests
−30%
Wait-time perception
✦ Inside the work
Context
Riders in tier-2 cities lacked a single trusted way to request servicing or roadside help. The category was fragmented across call centers, WhatsApp groups, and unreliable listings.
Design
A location-first home screen, transparent ETA, and live status updates that mirror the language riders already use. The whole flow was designed to feel calm during a high-stress moment.